For service providers

At Velotooler, we firmly believe that service providers, no matter how strong and independent they may be individually, can overcome the challenges of a changing market by joining forces. We extend a warm welcome to all service providers, including bike shops, mobile bike shops, and individual mechanics, to join Velotooler and leverage our customized solutions tailored to their specific business needs. Let us know where you see yourself fitting best as a service provider.

Bike Shop

We understand that you have witnessed the industry's evolution and seen it all. Despite the push towards online sales, you recognize the significance of being a corner shop in your community, even if it comes with higher costs. We appreciate your dedication to serving the local cycling community. To support your invaluable efforts, we have developed a tailored solution just for you.
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Mobile Shop

We admire your bravery and entrepreneurial spirit in the bike service industry. We fully understand the challenges that come with starting a business and juggling multiple responsibilities like driving, customer interactions, bike repairs, and marketing. You can rely on us to provide support by bringing in new clients, assisting with organization, and enabling you to work on your own terms.
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Individual Mechanic

Whether you're an experienced mechanic or a recent graduate of a bicycle mechanic program, we're here to support you. We understand that working in a shop or starting your own business might not be possible right now, but you still want to apply your valuable skills. Even with limited availability, we can connect you with industry work that suits your schedule and preferences.
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Frequently Asked Questions

What is the signup process like on Velotooler for becoming a service provider?

The signup process on Velotooler consists of seven steps aimed at building and completing your profile, which will be visible to service seekers on the platform. One common concern from service providers during the process is inputting bank information and creating a Stripe account. This step is fully handled by Stripe, a trusted payment processing platform. Stripe verifies the bank information and creates an account for the service provider. Velotooler only receives a confirmation message from Stripe once the verification is successful. The entire signup process typically takes approximately 15 minutes to complete.

Why is it necessary for me to provide my bank account information?

When you work with Velotooler, we require your bank account details to ensure that you receive payment for the services you provide. Bank transfer is the most efficient and cost-effective method for us to transfer funds to you without incurring additional fees.
It's important to note that if you are part of a dealer network or anticipate receiving reimbursements for work performed outside of Velotooler, providing your bank account information becomes less critical. However, not providing your bank account information will prevent us from compensating you for any other work you undertake through Velotooler.

If you have any concerns or questions about sharing your bank account information, we encourage you to reach out to us. We are here to address any inquiries you may have and ensure that you feel secure and confident in providing the necessary details.

How much does it cost to join Velotooler?

There is no cost associated with being part of Velotooler and receiving work. Joining the platform is completely free, and any work that comes your way through Velotooler is a gain for you. Additionally, being active on the platform signals your availability for special projects that frequently come our way. By staying engaged, you increase your chances of being considered for these unique opportunities.

How much will I earn for my work? Could you please provide information on the pricing?

After completing the verification process upon joining Velotooler, you will gain access to view the default service and pricing options available for both private clients and corporate customers. These default rates and services serve as a starting point and can be adjusted according to your specific requirements.
The amount you enter and see on the platform directly corresponds to your earnings for each service you successfully complete. It's important to note that there are no deductions or charges imposed on your earnings, meaning that you retain the entirety of what you list as your rates.

How does Velotooler generate revenue?

Velotooler operates on a fee structure that includes a 10% commission charged to both service providers and end clients. However, it's worth noting that if you are part of a dealer network affiliated with a specific brand, the standard commission can potentially be reduced to 0. This reduction typically applies when a brand chooses to participate in the Enterprise plan and pays a monthly subscription fee.
In addition to the commission, Velotooler offers subscription plans and special projects that are individually priced based on the nature of the work involved.

Crucially, Velotooler does not impose any deductions or charges on the pricing listed under your profile. The amount you list and see on the platform is the exact amount you will receive, ensuring transparency and enabling you to accurately determine your earnings.

What kind of support does Velotooler provide to Service Providers?

At Velotooler, our motivation is aligned with yours — we are only paid when you are. This ensures that we are committed to ensuring successful job completion. As a result, you can always count on receiving assistance with service order logistics. We are dedicated to supporting our service providers who join our platform.
In the event of disputes between a customer and a service provider, we stand by our work and provide support. This means that even if we have to refund the client, we cover the compensation for your trouble. We believe in standing by our service providers and taking responsibility for any unforeseen issues that may arise.
Furthermore, each work performed on Velotooler is insured. This means that we provide additional assistance with insurance matters to ensure that you are supported and protected in your work.
With Velotooler, you can trust that we prioritize your success and provide comprehensive support throughout the service process.

Who is eligible to join Velotooler as a service provider?

Anyone with bike repair skills can join the platform. However, during the application process, you will be asked some skill-related questions that are easy to answer if you have prior experience working on bikes. The best way to determine if this gig work is suitable for you is to begin the application process and gauge your comfort level. As a team, we strongly encourage you to reach out and communicate with us if you still have doubts or uncertainties about joining.